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Call us at (408) 780 8641 or email magic.housecleaning.sj@gmail.com!
We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.
We do not provide:
- Step stool
- Toilet brush
- Specialty products, including, but not limited to:
- Wood cleaner
- Bleach
- Stainless steel cleaner
- A vacuum will be provided only when a client is unable to provide their own and do not own any pets that shed such as dogs or cats.
We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.
We make our best efforts to send the same Cleaning Specialist each time – it’s the most efficient set up for all parties – but we do not guarantee it. While we’re pretty good at maintaining the status quo, we are managing both our staff and clients’ needs which are constantly in flux; hundreds of regular clients, dozens of employees. If you are sent an alternate Cleaning Specialist, our staff have access to detailed information about your preferences and requests to ensure consistency with our work. Sometimes, you might even prefer your new Cleaning Specialist! You are welcome to let us know if you have a preferred Cleaning Specialist and we will make every reasonable effort to have them service your home.
Depending on the job and the size of your space, we will either send one Cleaning Specialist or a team. Clients are charged for total hours of labor per employee, so one Cleaning Specialist working for six hours equates to the cost of two Cleaning Specialists working for 3 hours.
We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning, you are given a 24-hour period to contact us and have that particular area re-cleaned at no cost to you. A note will also be made on your file so that we know to pay particular attention to the issue next time around.
Please note that if the cleaning has been given a ‘time cap’ by the client, or if we request additional time to complete the work and are not granted an extension, Magic House Cleaning cannot offer a guarantee (or touch-up) for that job since there is no telling how long it may require to complete to our standard.
Yes. In order to bring your space up to our standard, the first cleaning will take longer than the following visits so that we can give your space the cleaning it deserves and learn your unique needs. Homes that have not been cleaned in a while or homes with shedding pets will take longer to clean as well. If your space falls outside of the anticipated range due to its condition upon our arrival and we feel we won’t be able to bring it up to our standard, we’ll contact you to discuss options: increasing the amount of time required (possibly booking an extra slot on another day depending on availability), or simply doing what we can in the allotted time to get your space as clean as we can.
Less time is required for subsequent regular cleanings since we are familiar with your space and of course, regular maintenance helps cut the time down. Our lifestyle and habits dictate how our homes are kept and we’re all different, so it can be hard to predict this without cleaning the space first. We’re here to help – no judging – but the condition of your home when we arrive (ranging anywhere from a post-kegger fraternity house to meticulously-kept Martha Stewart’s mansion), will dictate how long we need on a one-time and regular basis. When we speak with you to confirm your initial cleaning, we will be able to provide you with a ballpark estimate, and then confirm that once your initial clean has been completed. As a thank you to loyal clients, we offer reduced hourly rates for regular visits.
We currently accept cash, checks, and electronic payments via Paypal, Venmo, and Cash App.
Only if you would like to be. We’ve been cleaning peoples’ homes and offices since 1995, unsupervised, with an exceptional track record so you can feel confident in knowing only the best are visiting. If you won’t be home, just let us know what kind of entry and exit arrangement you would like.
Certainly! Give us a call to set your appointment up. You’ll be charged our prevailing hourly rate for one-time cleans, and we will discuss a priority list for your visit. We have a 2-hour minimum.
We require a 48-hour notice for cancellation – voicemail or email is acceptable, and all messages are time-stamped for accuracy. A $75 cancellation charge will apply if notice is not received before this deadline. If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, 50% of the estimate is billable as a lockout fee. If we are dismissed during a job, 100% of the estimate will be billable/charged. Our staff relies on the work we provide to them, and we must always respect their time (and by law, they need to be paid even if work is canceled).